1. Many platforms with the same name, divided into ABCDE different platforms. 2. There are no signposts and it is difficult to find the different platforms. 3. None of the mobile phone maps show where the stations are. 4. Thereby users often wait for the wrong platform and miss the bus. 

Assign different colors to bus lines. Example: Hansahaus. Stop with color and QR code for timetable (on site). Adaptation of GoogleMaps to match the times. Easier payment in app, booking tickets.